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Finnish consumers expect online stores to offer fast and free deliveries, and returns
More than four out of five Finnish online shoppers mention free deliveries (83%), free returns (84%), a straightforward return process (86%) and delivery speed (85%) as important considerations in cho...
Read moreRoyal Mail launches app to help consumers manage deliveries
Royal Mail has launched a new mobile app to help consumers manage their deliveries more effectively. Customers will be able to use a reference number to check the progress of their deliveries, and...
Read moreGerman e-commerce association wants more letterbox deliveries
Bevh, the German association of ecommerce and mail order, wants to have more online orders delivered to home letterboxes. It will work closer together with VDBF, the association of the German envelope...
Read moreOnline shopping in the UK rises nine per cent YOY
UK online shoppers make 87 per cent of their retail* purchases online, up from 80 per cent last year, according to Royal Mail’s annual UK report. The proportion of money being spent online* has inc...
Read moreTickets and perfumes are bought from web stores, groceries and medication from conventional stores
According to an e-commerce research by Kantar Emor, the most popular selling items of web stores include concert, movie and theatre tickets, perfume products and electronics, while groceries, medicati...
Read moreRoyal Mail Enhancing Online Shopping Delivery Experience
Royal Mail introduced key enhancements to its tracked services, designed to improve the customer experience for both retailers and online shoppers.
Read moreAsk Google Assistant when PostNL will deliver your parcel
PostNL is now the first delivery service in the Netherlands with speech-based interaction. Google Assistant users can now get a response from Daan, PostNL's service assistant. The Dutch-speaking Go...
Read moreParcelforce Worldwide launches new dashboard for UK and International parcels
Parcelforce Worldwide launches innovative tracking, monitoring and reporting dashboard enabling customers to monitor the progress of their deliveries The dashboard is an on-demand tool which pr...
Read moreBritish retailers enjoy entente cordiale as fondness of British brands drives a quarter of French shoppers to buy from UK sites
Ahead of Bastille Day on Saturday 14th July, Royal Mail has analysed shopping trends in France One in four online shoppers in France have purchased from a UK site in the last three months Th...
Read moreTrust and authenticity drive US shoppers to spend $86 (£66) per month on UK sites according to Royal Mail
One in seven US shoppers have purchased from a UK site in the last three months American shoppers are significantly more likely to trust the authenticity of UK sites. The main reason for shoppi...
Read moreAccording to a Royal Mail Study 80% of UK SME Retailers Expect an Increase in Sales This Summer
Hot weather, bank holidays, summer sporting events and celebrity trends are the main reasons for an expected increase in sales On average, retailers are expecting a sales increase of almost a t...
Read moreAn Post hit the One Million milestone for parcels delivered through its thriving AddressPal service
AddressPal enables Irish customers to shop on UK and US websites that don’t deliver to Ireland – or which charge through the roof for shipping. Almost 200,000 Irish shoppers have signed up at A...
Read moreDeutsche Post DHL Express reveals purchasing habits of online shoppers
An international express shipping option can increase e-commerce basket value by up to 70%, helping merchants boost revenue and tap new markets Global digital advertising campaign "Where Everythi...
Read morePoste Italiane and Amazon sign a partnership for e-commerce development in Italy
The agreement is a central step towards e-commerce targets outlined in the Deliver 2022 plan. Poste Italiane signed a three-year (renewable for a further two years) agreement with Amazon for the...
Read morePosti’s new OmaPosti mobile app combines online shopping, invoices and letters
Posti has rebuilt its mobile customer experience by listening to its customers’ wishes from the start. The new OmaPosti app allows for the administration of invoices, tracking and routing items...
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