09 November 2018

Finnish consumers expect online stores to offer fast and free deliveries, and returns

More than four out of five Finnish online shoppers mention free deliveries (83%), free returns (84%), a straightforward return process (86%) and delivery speed (85%) as important considerations in cho...

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08 October 2018

Royal Mail launches app to help consumers manage deliveries

Royal Mail has launched a new mobile app to help consumers manage their deliveries more effectively. Customers will be able to use a reference number to check the progress of their deliveries, and...

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27 September 2018

German e-commerce association wants more letterbox deliveries

Bevh, the German association of ecommerce and mail order, wants to have more online orders delivered to home letterboxes. It will work closer together with VDBF, the association of the German envelope...

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05 September 2018

Online shopping in the UK rises nine per cent YOY

UK online shoppers make 87 per cent of their retail* purchases online, up from 80 per cent last year, according to Royal Mail’s annual UK report. The proportion of money being spent online* has inc...

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02 August 2018

Tickets and perfumes are bought from web stores, groceries and medication from conventional stores

According to an e-commerce research by Kantar Emor, the most popular selling items of web stores include concert, movie and theatre tickets, perfume products and electronics, while groceries, medicati...

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01 August 2018

Royal Mail Enhancing Online Shopping Delivery Experience

Royal Mail introduced key enhancements to its tracked services, designed to improve the customer experience for both retailers and online shoppers.

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26 July 2018

Ask Google Assistant when PostNL will deliver your parcel

PostNL is now the first delivery service in the Netherlands with speech-based interaction. Google Assistant users can now get a response from Daan, PostNL's service assistant. The Dutch-speaking Go...

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18 July 2018

Parcelforce Worldwide launches new dashboard for UK and International parcels

Parcelforce Worldwide launches innovative tracking, monitoring and reporting dashboard enabling customers to monitor the progress of their deliveries The dashboard is an on-demand tool which pr...

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13 July 2018

British retailers enjoy entente cordiale as fondness of British brands drives a quarter of French shoppers to buy from UK sites

Ahead of Bastille Day on Saturday 14th July, Royal Mail has analysed shopping trends in France One in four online shoppers in France have purchased from a UK site in the last three months Th...

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06 July 2018

Trust and authenticity drive US shoppers to spend $86 (£66) per month on UK sites according to Royal Mail

One in seven US shoppers have purchased from a UK site in the last three months American shoppers are significantly more likely to trust the authenticity of UK sites. The main reason for shoppi...

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27 June 2018

According to a Royal Mail Study 80% of UK SME Retailers Expect an Increase in Sales This Summer

Hot weather, bank holidays, summer sporting events and celebrity trends are the main reasons for an expected increase in sales On average, retailers are expecting a sales increase of almost a t...

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18 June 2018

An Post hit the One Million milestone for parcels delivered through its thriving AddressPal service

AddressPal enables Irish customers to shop on UK and US websites that don’t deliver to Ireland – or which charge through the roof for shipping. Almost 200,000 Irish shoppers have signed up at A...

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13 June 2018

Deutsche Post DHL Express reveals purchasing habits of online shoppers

An international express shipping option can increase e-commerce basket value by up to 70%, helping merchants boost revenue and tap new markets Global digital advertising campaign "Where Everythi...

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13 June 2018

Poste Italiane and Amazon sign a partnership for e-commerce development in Italy

The agreement is a central step towards e-commerce targets outlined in the Deliver 2022 plan. Poste Italiane signed a three-year (renewable for a further two years) agreement with Amazon for the...

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06 June 2018

Posti’s new OmaPosti mobile app combines online shopping, invoices and letters

Posti has rebuilt its mobile customer experience by listening to its customers’ wishes from the start. The new OmaPosti app allows for the administration of invoices, tracking and routing items...

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