We work directly with e-retailers to integrate our IT processes. Down the chain, interoperability between parcel operators is constantly being improved, standardised labels and label scanners are being introduced, and we are also building stream-lined sorting centres. This has led to greater synergies and has allowed parcel operators to deliver parcels more efficiently and quicker to end-consumers.
But innovation does not just cut costs and delivery times. It increases flexibility in the way we deliver parcels in response to what our customers want. We offer a broad range of services which were not widely available a few years ago: parcel-lockers delivery, track-and-trace or electronic notifications, to name a few.