Compatible with smartphones, tablets and laptops, the dashboard enables users to track the status of one or multiple parcels from dispatch through to final delivery. The dashboard also provides the ability to create ‘watch lists’ enabling customers to see up-to-date information regarding their deliveries. It shows which items have been delivered and which items are in transit, helping businesses to identify and monitor priority customers where extra focus might be required.
When more detail is required, the dashboard provides a comprehensive search option with a range of useful filters including: shipping date, customer reference, postcode and consignment number. Users can also extract data to input into other systems for further analysis.
A spokesperson from Parcelforce Worldwide, said: “Our new customerdashboard is a fantastic and innovative new tool, giving our customers greater control by providing them with accurate and timely tracking information. It’s another great example of our customer-centric digital functionality – giving our customers even more visibility of their deliveries to provide higher levels of customer service.”
Source: Royal Mail Group