National postal operators co-operate closely with online retailers, both multinationals and SMEs, and online retailers have a wide variety of delivery solutions to choose from. Each EU country has on average 3.44 operators: with the exception of Cyprus and Malta, all other countries have at least 2 operators. 9 out of 12 parcel delivery operators in the UK deliver cross-border.
National postal operators also actively help retailers to sell online by devising innovative solutions: PostNL, Deutsche Post and PostNord are three examples of operators who have developed software solutions e-retailers can integrate into their web shops in order to ensure easy access by shoppers to the relevant delivery information.
Recognising how delivery standards affect the business of online retailers, National postal operators have put in place a series of solutions to achieve a higher level of customer satisfaction: