E-commerce – m&c

How many shoes have Swedes bought online last year? How many products bought online were returned by Finns? How many parcels have been delivered in Belgium last year?

This billboard answers these and many other questions, giving you access to interesting data from national postal operators on E-Commerce habits in Europe.

AUSTRIA

77% of Austrian e-shoppers buy in Germany.

Source: DPD Group, E-shopper barometer 2017
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75% of Austrians track their cross-border purchases.

Source: IPC eShopper survey 2017
BELGIUM
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35% of Belgian e-shoppers buy from the Netherlands.

Source: bpost, Activity report 2016
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148,000parcels are handled every day in Belgium.

Source: bpost, Activity report 2016
BULGARIA

73.3% of Bulgarian e-shoppers buy clothes and sports goods.

Source: Bulgarian National Statistical Institute
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34.6% of Bulgarian e-shoppers buy from EU e-retailers.

Source: Bulgarian National Statistical Institute
CROATIA

56% of Croatians buy goods direct via their smartphone.

Source: DPD Group, E-shopper barometer 2017

87% of Croatian e-shoppers consider their e-shopping experience “very positive”.

Source: DPD Group, E-shopper barometer report 2017
CYPRUS

60% of Cypriots order clothes or sports goods online.

Source: Statistical Service of Cyprus
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77.3% of Cypriots use their smartphone to access the internet away from work.

Source: Statistical Service of Cyprus
CZECH REPUBLIC

39% of Czech people bought from foreign websites.

58% of Czech people prefer paying with bank transfers.

DENMARK

82% of Danish internet users buy goods or services online.

Source: Eurostat
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75% of Danish e-shoppers prefer to pay by debit/credit cards.

Source: Postnord E-commerce in the Nordics 2018
ESTONIA
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39% of Estonian online customers use retailer parcel lockers.

Source: DPD Group, E-shopper barometer 2017
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39% of Estonian e-shoppers buy high-tech and electronic items.

Source: DPD Group, E-shopper barometer report 2017
FINLAND
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Finnish citizens returned 14% of products they received through e-commerce.

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34% of Finnish citizens bought clothes online in 2016.

FRANCE

1/4 e-shoppers in France purchase from British websites.

Source: Royal Mail
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35% of French e-shoppers are interested in a direct delivery by a drone.

Source: Fevad, 2017 (found at ECommerce Foundation, Ecommerce Report France 2018)
GERMANY

48% of German e-shoppers like paying by invoice.

Source: DPD Group, E-Shopper barometer report 2017
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69% of Germans always search online before making a major purchase.

Source: ECommerce Foundation, Ecommerce Report Germany 2018
GREECE

71% of Greeks are worried about buying online because of fraud risks.

Source: Mastercard, Masterindex 2017
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55% of online purchases by Greeks are for clothes.

Source: Mastercard, Masterindex 2017
HUNGARY

68 % of Hungarians between 18-34y use their smartphone to shop online.

Source: DPD Group, E-shopper barometer report 2017

37% of Hungarian e-shoppers order cross-border.

Source: GKI Digital and Árukereső Online Retail Index Research 2017
ICELAND

83% of e-commerce shipments in Iceland weight under 2kg.

Source: IPC, Cross-border e-commerce shopper survey 2017

70% of Icelandic e-shoppers buy from Europe.

Source: IPC, Cross-border e-commerce shopper survey 2017
IRELAND

73% of Irish cross-border e-shoppers buy from the UK.

Source: DPD Group, E-shopper barometer 2017
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32% of Irish people shop online on a weekly basis.

Source: Mastercard Masterindex 2017
ITALY

60% of Italian e-shoppers order cross-border.

Source: DPD Group, E-shopper barometer 2017
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68% of Italian e-shoppers want to be informed about the delivery date/time.

Source: IPC, e-commerce crossborder shopper survey, 2017
LATVIA

86% of Latvian e-shoppers order from another country.

Source: DPD Group, E-shopper barometer 2017

74% of Spanish want home parcel delivery.

Source: Latvia, Statistics in Brief 2018
LITHUANIA

79% of Lithuanian e-shoppers order across borders.

Source: DPD Group, E-shopper barometer 2017
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9% of Lithuanians shop online every day.

Source: Mastercard Masterindex 2017
LUXEMBOURG

82% of Luxembourg internet users buy goods or services online.

Source: Eurostat 2018

69% of Luxembourg net-surfers between 65 and 74 year-old shop online.

Source: STATEC 2016
MALTA

70% of Maltese search for products or retailers online before making a purchase.

Source: Malta Communications Authority 2017

74% of Maltese e-shoppers buy sport clothes and goods online.

Source: TVM
NETHERLANDS

90% of Dutch consumers shop online.

Source: Postnord, E-commerce in Europe 2017
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Dutch consumers spent €22.5 billion online in 2017.

Source: ECommerce Foundation, Ecommerce Report Netherlands 2017
NORWAY

8 out of 10 e-shoppers in Norway do not expect free shipping for the delivery.

Source: Bring Research
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34% of Norwegians buy goods online at least once monthly.

Source: Bring Research
POLAND

45% of Polish e-shoppers order cross-border.

Source: DPD Group, E-shopper barometer 2017

43% of Polish e-shoppers are willing to pay for faster delivery.

Source: Postnord, E-commerce in Europe 2017
PORTUGAL

85% of online purchases in Portugal are cross-border.

Source: Eurostat
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89% Portuguese e-shoppers are satisfied with their cross-border delivery experience.

Source: IPC eShopper survey 2017
ROMANIA

65% of Romanians use their smartphone for shopping.

Source: DPD Group, E-shopper barometer 2017

Romania experienced the highest e-commerce growth rate (37%) in 2017.

Source: ECommerce Foundation, European Ecommerce Report 2018
SLOVAKIA

64% of Slovakians prefer cash-on-delivery as payment method.

Source: DPD Group, E-shopper barometer 2017

76% of Slovakian e-shoppers find better deals abroad while online shopping.

Source: DPD Group, E-shopper barometer 2017
SLOVENIA

85% of Slovenian e-shoppers have a parcel delivered to their home.

Source: IPC eShopper survey 2017

71% of Slovenian e-shoppers used post for their most recent cross-border delivery.

Source: IPC eShopper survey 2017
SPAIN

43% of Spaniards receive their e-commerce purchases from Correos.

Source: CNMC Postal Statistics 2017

Spanish consumers spend an average of 1.954€ online.

Source: Observatorio Cetelem E-commerce 2017
SWEDEN

67% of Swedish citizens shop online every month.

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35% of Swedes shopped using a mobile phone.

UNITED KINGDOM

86% of British internet users buy goods or services online.

Source: Eurostat 2018

68% of Brits shop online at least once a month.

Source: Royal Mail
EUROPEAN UNION

87% of European cross-border shoppers will continue to buy from foreign webshops.

Source: DPD Group, E-shopper barometer report 2017

87% of Europeans get parcels delivered at the doorstep.

Source: DPD Group, E-shopper barometer report 2017

73% of European e-shoppers consider e-shopping abroad as “easy”.

Source: DPD Group, E-shopper barometer report 2017

81% of European cross-border shoppers consider their purchase experience as “very positive”.

Source: DPD Group, E-shopper barometer report 2017

CountryAverage/spend year (per head) in euros

Average spend per types of goods purchased

Source: DPD Group, E-shopper barometer report 2017

Percentage of online shoppers

Source: Eurostat 2017