Facts & Figures

#1
Cross-border e-commerce is growing at nearly twice the rate of domestic e-commerce in most EU countries.
#2
Four billion parcels are being ordered online and delivered every year across the EU.
#3
Key features of postal operators’ e-commerce Interconnect Programme:
  • Harmonised set of services in both countries of origin and destination.
  • Full track-and-trace platform from posting to delivery
  • RFID barcode technology
  • Free Cross-border e-commerce return solution
  • Harmonised processes throughout Europe
  • Rapid resolution of handling customers queries through connecting call centres from up to 180 posts worldwide
#4
On average, both retailers and consumers can choose from 7.68 different operators for domestic parcel delivery and 6.75 different operators for cross-border delivery (including universal-service providers and their competitors), according to the 2016 data gathered by national postal operators across all 28 EU member states1.
Country No.of operators Domestic B2C delivery No.of operators Cross-border B2C delivery
Austria 6 Österreichische Post (Austrian Post),
DPD,
GLS,
Hermes,
Asendia,
DHL Parcel
5 Österreichische Post (Austrian Post),
DPD,
GLS,
Hermes,
DHL Parcel
Belgium 9 bpost (Belgian Post),
Bubble Post,
DHL Parcel,
DPD,
GLS,
Kariboo,
Kiala/UPS,
Mondial Relay,
Post NL
9 bpost (Belgian Post),
Arsendia/Colissimo,
DHL Parcel,
DPD,
FedEx,
GLS,
Kiala/UPS,
Mondial Relay,
Post NL
Bulgaria 6 Balgarski poshti (Bulgarian Posts),
Econt Express,
Speedy,
Starpost,
M&BM,
Tip Top Courier
6 Balgarski poshti (Bulgarian Posts),
Starpost,
M&BM,
Tip Top Courier,
GLS,
DPD
Croatia 15 Hrvatska pošta (Croatian Post),
COD Express,
DHL,
DPD ,
GLS,
In Time,
Intereuropa,
Lagermax Aed,
Obrt za usluge prijevoza Nada,
Orbis Express,
Overseas Express,
Schenker,
Tisak,
Trast Express,
Gebruder Weiss,
12 Hrvatska pošta (Croatian Post),
A2B Express,
DHL,
DPD,
GLS,
In Time,
Lagermax Aed,
Overseas Express,
Rhea,
Schenker,
Tisak,
Gebruder Weiss
Cyprus 1 Cyprus Post 1 Cyprus Post
Czech Republic 20 Česká pošta (Czech Post),
GLS,
Zásilkovna,
Inva Direct,
Ekotopfilm,
UPS,
MUFF,
Novanet Systems,
Mediaservis,
Kouzelná Almara,
Česká Distribuční,
PPL,
Rozlet Servis,
Mechanika Prostĕjov 97,
Messenger,
Messenger Service,
Jednota,
Pošta CÍL,
Uloženka,
Geis Parcel
14 Česká pošta (Czech Post),
GLS,
Zásilkovna,
Ekotopfilm,
UPS,
Mediaservis,
Česká Distribuční,
Messenger,
Messenger Service,
RGW Express,
Uloženka,
PPL,
Janzen,
Geis Parcel
Denmark 3 Post Danmark (Danish Post),
DAO 365,
VNL
3 Post Danmark (Danish Post),
GLS,
Bring
Estonia 3 Omniva (Estonian Post),
DPD,
Itella
3 Omniva (Estonian Post),
DPD,
Itella
Finland 5 Posti (Finnish Post),
Matkahuolto,
PostNord,
DB Schenker,
Bring
6 Posti (Finnish Post),
Matkahuolto,
PostNord,
DB Schenker,
Bring,
GLS
France 9 La Poste (French Post),
Colis Privé,
Kiala/UPS,
Mondial Relay,
Relais Colis,
DPD,
GLS,
TNT,
FedEx
10 La Poste (French Post),
Kiala/UPS,
DPD,
Toopost,
IMX,
GLS,
Relais Colis,
B2CEurope,
TNT,
FedEx
Germany 5 Deutsche Post DHL Group (German Post),
DPD,
GLS,
Hermes,
UPS
8 Deutsche Post DHL Group (German Post),
DPD,
FedEx,
GLS,
Go! Express,
Hermes,
TNT,
UPS
Greece 5 ELTA (Greek Post),
ACS,
Delta Post,
Speedex,
TNT
5 ELTA (Greek Post),
ACS,
Delta Post,
Speedex,
TNT
Hungary 6 Magyar Posta (Hungarian Post),
DPD,
GLS,
Sprinter,
Trans-o-flex,
Royal Sprint
6 Magyar Posta (Hungarian Post),
DPD,
GLS,
Sprinter,
Trans-o-flex,
Royal Sprint
Ireland 5 AnPost (Irish Post),
DPD,
Nightline,
Fastway,
GLS
5 AnPost (Irish Post),
DPD,
Nightline,
Fastway,
GLS
Italy 5 Poste Italiane (Italian Post),
Bartolini,
GLS,
TNT,
Fedex
6 Poste Italiane (Italian Post),
Bartolini,
GLS,
TNT,
Fedex,
UPS
Latvia 4 Latvijas Pasts (Latvian Post),
DPD,
Itella,
GreenCarrier
3 Latvijas Pasts (Latvian Post)
,
DPD,
Itella
Lithuania 6 Lietuvos paštas (Lithuanian Post),
Bijusta,
Omniva,
DPD,
Samus,
Venipak
2 Lietuvos paštas (Lithuanian Post),
Itella
Luxembourg 6 Post Luxembourg,
DPD,
Kiala/UPS,
Hermes,
Mondial Relay,
DHL Parcel
5 Post Luxembourg,
GLS,
DPD,
Hermes,
DHL Parcel
Malta 9 Malta Post,
Aramex,
Gozo Express,
Airsped Express,
Tubeline,
Gazelle,
GLS,
Arrow Express,
Miles Express
3 Malta Post,
Aramex,
GLS
Netherlands 14 PostNL (Dutch Post),
DHL Parcel,
DPD,
Kiala/UPS,
GLS,
Hermes,
Sandd,
Cycloon,
De Postbode,
Business Post,
Click&Collect,
B2C Europe,
SendCloud,
MyParcel
12 PostNL (Dutch Post),
DHL Parcel,
DPD,
Kiala/UPS,
GLS,
Hermes,
Sandd,
Business Post,
Click&Collect,
B2C Europe,
SendCloud,
MyParcel
Poland 11 Poczta Polska (Polish Post),
GLS,
InPost,
DPD,
Speedmail,
X-Press Couriers,
Polamer,
Ruch,
JDT Express,
ABC Direct Contact,
DHL Parcel
9 Poczta Polska (Polish Post),
DPD,
GLS,
InPost,
Speedmail,
X-Press Couriers,
Polamer,
JDT Express
DHL Parcel
Portugal 10 CTT Correios (Portuguese Post),
Chronopost,
MRW,
Seur,
Nacex,
Adicional,
Rangel
,
GLS,
Enviália,
Torrestir
8 CTT Correios (Portuguese Post),
Chronopost,
MRW,
Seur,
Nacex,
Rangel,
GLS,
Enviália
Romania 8 Poşta Română (Romanian Post),
DPD,
Urgent Cargus,
GLS,
Fan Courier Express,
Sprint Curier Expres,
Nemo Express,
Posta Atlassib
8 Poşta Română (Romanian Post),
DPD,
Urgent Cargus,
GLS,
Fan Courier Express,
Sprint Curier Expres,
Nemo Express,
Posta Atlassib
Slovakia 5 Slovenská pošta (Slovakian Post),
Slovak Parcel Service,
DHL Parcel,
GLS,
Geis Parcel
3 Slovenská pošta (Slovakian Post),
DHL Parcel,
GLS
Slovenia 16 Pošta Slovenije  (Slowenian Post),
TNT,
DPD,
GLS,
Intereuropa,
Slovenske železnice,
City Express,
Partnerking Plus,
Paketek,
Bona J,
Gold Ekspres,
Tine,
Ti-tim Barbara Marguč,
Ekdis,
Nova Panorama,
Eurosender
11 Pošta Slovenije  (Slowenian Post),
DPD,
GLS,
Tine,
City Express,
Slovenske železnice,
Gold Ekspres,
Regionalni Ekspres,
Intereuropa,
Koridor,
Eurosender
Spain 14 Correos (Spanish Post),
Seur,
Envialia,
Tourline,
ASM,
DHL,
TNT,
Fedex,
Resyser,
Sending,
ICS,
Rapid Express,
FLR,
May Courier
16 Correos (Spanish Post),
Seur,
Envialia,
Tourline,
ASM,
DHL,
TNT,
Fedex,
Resyser,
ICS,
General Courier,
OCS,
Rapid Express,
May Courier,
SCP Courier,
FLR
Sweden 4 Posten (Swedish Post),
DB Schenker,
Bussgods,
Bring
5 Posten (Swedish Post),
DB Schenker,
Bring,
Asendia ,
DHL Freight
United Kingdom 15 Royal Mail (UK Post),
APC,
CitySprint,
DPD,
DX S&C,
DX Freight,
FedEx,
Hermes,
Interlink,
Parcelforce,
TNT,
Tuffnells,
UK Mail,
UPS,
Yodel
13 Royal Mail (UK Post),
APC,
DPD,
DX Freight,
FedEx,
Hermes,
Interlink,
Parcelforce,
TNT,
Tuffnells,
UK Mail,
UPS,
Yodel

1Source: The figures above are the latest data (June 2016) obtained by national postal operators, except those marked in italics – which denote information from 2013.

#5
The number of parcel operators is actually growing rapidly.
In 2013, the average number of parcel delivery operators is 5 for domestic and 4.44 for cross-border. In 2016, it’s 7.68 for domestic and 6.75 for cross-border. Spain has the highest number of cross-border operators – 16 – while the Czech Republic has the most number of domestic operators – 20.
#6
How is cross-border delivery different from domestic delivery? What determines cross-border parcel delivery prices?
Factors influencing cross-border delivery prices:
  • volume of the dispatch
  • regularity of the dispatches
  • amount of trade flow between the two countries
  • market conditions
  • wage differences
  • fuel prices
  • population density of destination
  • geographical terrain
The e-commerce delivery value chain:
#7
How postal operators help retailers with e-commerce:
  • Assistance with building webshops
  • Delivery discounts
  • Market data
  • Email and postal advertising
#8
How postal operators help e-commerce end-consumers:
  • Track & Trace via website or mobile app
  • Notification by SMS, email or mobile app
  • Simpler return policies
  • A variety of different pick-up options: parcel lockers, corner shops, supermarket counters etc.